Our client was a medical device company. They needed help analyzing and presenting information about their product and customer satisfaction in order to track and react to customer concerns.
- Cirdan conducted a needs assessment with the client to understand their analytical needs and how they could be met through a customized dashboard
- Fed through monthly updates, the dashboard
- Presents customer satisfaction data
- Shows trends in the data in a user friendly and visual way
Our client continues to distribute its product. Satisfaction with our dashboard tool among the client users is high; we have continued to produce their monthly reporting following an acquisition of our original client by another larger firm.